This policy applies to all council housing services.
It explains how housing services identify and record tenants' support needs, how we decide what reasonable adjustments or support to provide and how we record the action we have taken.
Where there is a risk of harm to adults or children who are experiencing or are at risk of abuse or neglect, we will follow the relevant safeguarding policies and procedures.
Any reference to 'we', 'our' or 'us' refers to Hammersmith & Fulham Council Housing Department.
'Tenants' means tenants and other occupiers of Hammersmith & Fulham Council social housing which includes licensees and shared owners.