We will monitor our performance in delivering the commitments of this policy by carrying out satisfaction surveys with our council tenants following adaptations being completed, learning from any complaints we receive and monitoring the time it takes us to complete adaptations, in line with the service standards set out in this policy.
This policy will be subject to regular review. Any substantial changes to the policy following a review will be approved by the Cabinet Member after consultation with council tenants and completion of an equality impact assessment on the changes.