H&F strategically invests in, and manages, its properties in line with its Capital Asset Management Strategy to ensure all properties meet the regulatory and contractual obligations outlined in section 4.
H&F operates a rolling programme of stock and block condition surveys to evaluate the state and condition of its properties. These surveys form the basis of investment in planned maintenance to reduce the likelihood of disrepair.
H&F maintains a central asset investment database which contains comprehensive information regarding its stock, enabling it to determine which types of property in which areas require investment to prevent disrepair. This data is supplemented by a referral process which enables properties requiring investment to be prioritised for improvement works.
H&F operates a responsive repairs and maintenance service to mitigate against the potential for disrepair. Tenants need to promptly report any repairs needed that H&F is responsible for. We record all contact with tenants where a repair is requested by the tenants or identified by surveyors.
Details of the maintenance or repair works undertaken to a specific property or scheme should be recorded to help inform H&F of the condition of its properties.
Thorough inspections should be carried out during the voids process to identify potential disrepair issues and deploy resources to remedy any defect before the property is re-let.
H&F staff and contractors will report back to the relevant property and maintenance team immediately where they become aware of repair issues while visiting a property or estate.