As a landlord, H&F is legally obliged to repair and maintain its property portfolio in line with the requirements of the repairs policy.
When a landlord fails to keep the structure, exterior and installations for water, gas, electricity, heating, and sanitation of a property to the requisite standard; and has failed upon receipt of repairs requests to adequately address the issues in the home, and the property is deemed to be uninhabitable, this is referred to as a disrepair.
We will not accept any claim or liability for works items that are the tenant or leaseholders' responsibility or whereby the tenant or leaseholder has failed to raise a repair through our repairs team and/or not followed the councils' complaints policy.
This policy applies to all residential properties owned and managed by H&F, however it should be read in conjunction with individual occupancy agreements as H&F's repair obligations can vary – for example, between tenanted and leased properties.