When investigating the validity of a disrepair claim the below points will be considered:
- whether the defect falls within the statutory and express provisions of the repairing obligations, and that the landlord has failed to remedy the defect within a 'reasonable period' (the length of time depends upon the nature of the problem)
- that the landlord is aware of the problem (i.e., on notice from the tenant that a defect has arisen) and the resident has exhausted the landlord's internal complaints procedure