The aim of this policy is to provide a clear framework for staff, tenants, our residents and wider stakeholders dealing with housing disrepair and injury claims arising from allegations of disrepair and defective premises claims (working in partnership with H&F's insurers).
The policy is based on complying with the Housing Disrepair Protocol (see Appendix 1).
The specific aims of the policy are to:
- work to get things right at the earliest point to prevent residents feeling the need to make disrepair claims against H&F
- ensure disrepair claims are managed appropriately and on time
- ensure H&F can successfully contest disrepair claims