Our response times for carrying out void works will vary depending on the condition of the property, for:
- minor voids, where there is minimal repairs and maintenance to complete, we aim to complete all the work within 10 working days of receiving the keys to the property
- major voids, where more significant repairs and maintenance work are required, we aim to complete all the work within 25 working days of receiving the keys to the property
- where structural work is required to bring the void up to the required standards, the timeframe for completing the work will be defined on a case- by-case basis
- where work to the property will exceed £60,000 to achieve our lettable standard, this will trigger discussions with the Senior Leadership Team and Cabinet Member on whether to go ahead with the work at the quoted cost