We will actively monitor our allocations and voids processes to minimise the period our properties are empty, so that they are available for letting to prospective tenants as quickly as possible.
We will monitor and report on the following key performance indicators (KPIs) and will benchmark our performance against other comparable social landlords to continually drive improvement:
- average time from existing tenant to new tenant (days)
- minor voids
- major voids
- structural voids
- rent loss on void dwellings
- satisfaction of tenants with the standard of their new home