I'd like to report a repair
This includes lifts and communal repairs such as:
- gutters
- drain covers
- communal lighting
- and pavements
Contact the Repairs Call Centre
It's open:
- 24 hours a day, 7 days a week for emergencies
- Monday to Friday, 8am to 6pm, for all other repairs
Phone: 0800 023 4499
Email: housing.repairs@lbhf.gov.uk
Report non-emergency repairs online
I'd like to discuss my service charges or major works bill
Contact the Leasehold Services Team
They are open Monday to Friday, 9am to 5pm.
Phone: 020 8753 4500 or 0800 840 4501
Email: service.charges@lbhf.gov.uk
I'd like to report a problem on my estate
This includes:
- caretaking
- communal grounds maintenance
- trees in communal gardens
- bulk waste collections
- blocked chutes
- play areas
Contact Estate Services
They are open Monday to Friday, 9am to 5pm.
Phone: 020 8753 5646
Email: esrequest@lbhf.gov.uk
Any bulk removal requests, aside from your usual collection days, can be made by email to Estate Services and the team will arrange removal within 24 hours.
I'd like to report a problem with estate parking, garages and road surfaces on estate land
Contact the Estate Parking and Garages Team
They are open Monday to Friday, 9am to 5pm.
Phone: 020 8753 5646
Email: estateparkingproject@lbhf.gov.uk
Email: garages@lbhf.gov.uk
I'd like to report a problem with road surfaces
Contact the Highways Team
Email: Highways_General@lbhf.gov.uk
I'd like to report a problem with a tree on a street or highway
Contact the Arboriculture Team
Email: TreesEnquiries@lbhf.gov.uk
I'd like to report a problem with rubbish collection or recycling
Contact the Cleaner Greener Service
They are open Monday to Friday, 9am to 5pm.
Phone: 020 8753 1100
Email: cleaner.greener@lbhf.gov.uk
I'd like to report a problem with noise nuisance, pest control or abandoned cars
Contact Environmental Health
They are open Monday to Friday, 9am to 5pm.
Phone: 020 8753 1081
Out of hours: 020 8748 8588
Email: environmentalprotection@lbhf.gov.uk
I'd like to contact the CCTV team
Email: CCTVinfo@lbhf.gov.uk
I'd like to get in touch with the Law Enforcement Team
Phone: 020 8753 1100
Email: let.hf@lbhf.gov.uk
Officers patrol the borough nearly 24 hours a day, 7 days a week.
I'd like someone to work with me to carry out a person-centred fire risk assessment, or a personal evacuation plan
Contact the Fire Safety Team
Phone: 0800 023 4499
Email: firesafetyhousing@lbhf.gov.uk
I'd like to get involved in my local community or with improving the housing services I receive
Contact the Resident Involvement Team
Phone: 020 8753 6652
Email: Getinvolved@lbhf.gov.uk