We publicise the mutual exchange platform, Homeswapper, on our council website, along with advice on how tenants can register with and use this platform, key criteria for mutual exchange and application forms for participating.
We also promote mutual exchange through leaflets and articles in our housing newsletter.
We provide in person or telephone assistance to help tenants navigate the application process if they need support.
We aim to identify opportunities for in-borough mutual exchange through reviewing our tenant and stock data, including those on our housing waiting list.