Tenancy agreements require tenants to 'use the premises in a tenant like manner'. This means that tenants are expected to take good care of the home, carry out daily maintenance tasks and not do anything that directly leads to a deterioration of the fabric of the building or the installations and facilities provided.
For example, in relation to damp, mould and condensation tenants should:
- keep the home clean
- reduce moisture levels and condensation, by for instance opening a window, or using air vents or dehumidifiers to improve airflow where possible
- ventilate the property
- heat the property appropriately – the Council will signpost tenants where there is financial hardship and fuel poverty
- keep furniture away from walls – leave a gap for airflow
- report signs of damp and mould early on
Tenants must allow access for inspections and repairs when we give them reasonable written notice. The amount of notice we give is included in their tenancy agreement.
In an emergency, for example, in the case of a flood, fire, or gas safety, the council can enter the home of a tenant in order to carry out urgent repairs without having to provide 24 hours' notice.
If H&F is unable to gain access and the integrity of the property, its fabric and or the safety of the resident or those in the vicinity is at risk, appropriate action will be taken. For example, this may include, but is not limited to, obtaining an injunction for access.