If you no longer need your parking permit, we'll give you a refund.
If your permit was purchased before February 3 2025 (in the old system)
- We divide the original cost of the permit by the duration of the permit (i.e. by six or 12 months) to give a monthly refund amount.
- We multiply this monthly amount by the number of full calendar months left on the permit.
- We then round down the refund amount to the nearest whole pound (£).
If your permit was purchased on or after February 3 2025 (in the new system)
- We divide the original cost of the permit by the duration of the permit (i.e. by the number of days) to give a daily refund amount.
- We multiply this daily amount by the number of days left on the permit.
- We then round down the refund amount to the nearest whole pound (£).
Where possible, refunds will be processed back to the original payment card. If we are unable to refund back to a payment card, we will ask you for a UK bank account to pay the refund into.
If you have applied for a parking permit and been unable to provide the necessary proofs for us to validate your application it will expire after 30 days. We do not issue refunds in these circumstances.
Please use the parking contact form to cancel your permit and apply for a refund.