Christmas and New Year information 2024

How your services will change over the holidays – Details below.

Recycling and rubbish

Find out more about changes to Christmas and New Year bin & recycling collections here!


Parking arrangements and helpline

The parking services call centre and telephone helpline 020 7371 5678 will be closed from 3pm on Tuesday 24 December and will re-open at 9am on Thursday 2 January 2025.


Adult social care and children's services

Both services will be closed over the bank holidays. Otherwise normal opening hours will apply.

If you are concerned about the safety of an adult, young person or child because of suspected abuse or neglect outside of normal opening times, please phone our out of hours line on 020 8748 8588.

If you have an immediate concern for the wellbeing of an adult, child or young person, call the police on 999.


Cost-of-living help

The cost-of-living helpline will be closed on Christmas Day, Boxing Day and New Year's Day. Opening hours on other days over the holiday are 9am to 5pm on 24, 27, 30, 31 December and 2, 3 January 2025.

The walk in service will not be available at 145 King Street between 25 December and 1 January.

Read our cost-of-living information page for details on the help and support available to H&F residents.


Customer service centre

The customer service centre at 145 King Street will close at 5pm on Tuesday 24 December 2024 and re-open at 9am on Thursday 2 January 2025.


Register office

Our register office at Beavor Lane will be closed on Christmas Day, Boxing Day and New Year's Day.

For full details and out of hours contact information see Contact the register office


Libraries

Please check your library's information page for opening hours information.

You can renew library items online, or renew library items via our app or by calling our automated service on 020 7361 3610. All our libraries have a 24 hour returns service.


Duty planner

The duty planner service will be closed from 23 December 2024 until 6 January 2025.


Noise and nuisance service

Our noise and nuisance service does not operate on Christmas Day and Boxing Day.


Electoral services

Electoral services will close at 5pm on Tuesday 24 December 2024 and re-open at 9am on Thursday 2 January 2025.


Housing repairs

If you need to report a repair our housing repair customer service centre will be open every working day from 8am to 6pm to take your call.

Emergency cover will be provided over the holiday period.

Council tenants and leaseholders should call 0800 023 4499. Tenants in temporary accommodation should call 020 8748 8588.

For non-emergency repairs you can report a housing repair online or if you need information about an existing repair please email us at housing.repairs@lbhf.gov.uk

Visit our housing repairs webpage for more information.


Accessible transport service

The accessible transport service will close at 5pm on Tuesday 24 December and re-open on Thursday 2 January 2025.


Emergency out of hours information

Emergency out of hours information, advice and contacts.


Highways gritting

In the event of frost or snow the gritting service will continue over the whole holiday period. Read our cold weather, ice and snow webpage for more information.


Contact the council

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