Apply for a crisis prevention payment

You may be able to get up to £300 if you are in a financial emergency or crisis and you do not have enough money for basics like food, gas or electricity.

Help with food

Ideas on how to make meals go further and information on local food banks and community kitchens.

Employment and training

Make the most of our learning and employment services to find local job and training opportunities.

Contact us

How to contact the cost-of-living and welfare benefits team.

Cost-of-living support team

If you are a resident of Hammersmith & Fulham, the cost-of-living support team can help you to access support for the cost-of-living. The team can provide guidance and advice on services and support across the council and voluntary sector.

You can:

  • get a fast response by sending us a message using our cost-of-living enquiry form.
  • contact us on our free phone number 0800 917 6994. The line is open 8am to 6pm, Monday to Friday
  • visit us at 145 King Street in Hammersmith, between 9am and 5pm, Monday to Friday.

Alternatively, you can email us at costoflivingteam@lbhf.gov.uk

Or use our web assistant to help you find the information you need. You can ask for help from an advisor during office hours. See the speech icon in the bottom-right corner of the screen.

Welfare benefits team

Council tenants can contact the welfare benefits team by phone on 020 8753 5566 or email welfare.benefit@lbhf.gov.uk

Beware of loan sharks

At this difficult time, we're aware that vulnerable residents are being offered loans at astronomical rates of interest.

You can report loan sharks to the Illegal Money Lending Team, organised by Trading Standards. Please do not let them prey on you or your loved ones.

For more details, visit Stop the Loan Sharks.

The website provides information on how loan sharks work and will help you avoid them – especially as some masquerade as friends.

Help for Households campaign

Help for Households - Get government cost-of-living support

Cost of Living Payments

For guidance on getting extra payments to help with the cost of living if you're entitled to certain benefits or tax credits see Cost of Living Payments (GOV.UK).

Do you live in Hammersmith & Fulham? If so, you can get advice on how to claim these benefits. Please call our cost-of-living crisis team on 0800 917 6994.

Cost-of-living guide

Our latest Cost-of-Living crisis booklet will be distributed to all schools, libaries, GPs offices and local charity partners. It is packed with details about the help and support available - including from our dedicated team.

Read the booklet here on Yumpu.com

You can translate our plain text version of the H&F Cost-of-Living guide into more than 100 different languages.

Mencap has produced easy read guidance explaining the cost of living crisis.

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