Sorry, we are experiencing some delays with our processing times for parking permit applications.
Recently submitted requests
If you have recently submitted a request via email for a new application, renewal or replacement permit we are currently processing this request and you will receive confirmation of your permit as soon as the process is completed. There is a delay on some permits at this time and we are working hard to process all applications. Please see below for the current status update. Permits are processed in date received order.
For any new applications, renewals or replacement requests made more than 15 working days ago we are prioritising these requests.
If your permit is required as an emergency please contact us, this will ensure we can prioritise your request over the phone. You can contact us on 020 8753 6681 Monday to Friday 9am to 5pm
For any new applications, renewals or replacement requests made in the last 15 days or less we are currently processing these requests in date order and you will receive your permit within 10-15 working days. There is no need to contact us. If it has been more than 15 working days since your application you can email us at parkingpermits@lbhf.gov.uk. If possible, please add the date or the original request in the email subject heading so we can locate your email quickly.
New requests
For new applications, refunds and change of address or vehicle, please scan your completed permit application form and supporting documents and attach them to an email to parkingpermits@lbhf.gov.uk. Please include your phone number so that we can call you for payment.
New requests will be dealt with within 10-15 working days. Please ensure the form is completed in full and all the details are clear, once sent there is no need to contact us for an update we will be processing your applications in date received order.
Parking permit information
Visit these pages for information about:
Payments
Payment for parking permits is made as part of the online permit application process.
If you have requested an alternative way to apply for your permit, information will be provided as part of the alternative application process.
Contact us about resident or business permits
The quickest way to contact us is by using our parking permits contact form.
Please use our parking permits contact form to:
- apply for a refund or cancellation
- change the vehicle or the address on your permit
- report a problem with the vehicle registration number
- send us the required proofs for your application
- request a sample council tax payer letter
- apply for parking permit for a foreign registered vehicle
- help with a technical issue with applying for a permit
- tell us about a failed payment
- tell us if you can't apply online
- ask us about any other permit related enquiry
Alternatively, you can contact us by email parkingpermits@lbhf.gov.uk or on the contact centre permit line 020 8753 6681 (response times and waiting times may increase during busy periods).
Visitor permits
Information about visitor permits.
Registration
For enquiries on registering for a visitor permit, please call us on 020 7371 5678.
- we're open Monday to Friday from 9am to 5pm
- or email anytime on enquiries@lbhfparking.com
Payments
Once you have registered and your permit application has been approved you can book and pay for visitor parking sessions:
- by phone, call RingGo's automated payments line on 020 3046 0170
- online via H&F RingGo visitor parking website
- or use the RingGo mobile app.
All other enquiries, including password resets
- phone 020 3046 0047 (standard rates) between 8am and 5pm, Monday to Friday
- further information can be found in RingGo's frequently asked questions
- or use the RingGo mobile app.