Reporting a repair
As a council tenant or leaseholder you can request a repair to your home, leaseholders may be responsible for some repairs.
For an emergency repair, please call 0800 023 4499.
For a non-emergency repair, please use the online form linked below.
Find out more about reporting a repair
Tenants and repairs
Find out about your repairs responsibilities as a tenant
Leaseholders and repairs
As a leaseholder, you are responsible for repairs inside your flat.
Find out about your repairs responsibilities as a leaseholder.
Repairs and maintenance handbook
Landlord repairs (minor works)
As your landlord we are responsible for any repairs and maintenance to the structure of the building and also those communal areas that are used by all residents.
Landlord repairs (major works)
Major works carried out by the council on your property
We will from time to time need to carry out major works to the building in which you live. These will be repairs and renewals which we cannot do under normal day-to-day repairs arrangements due to the amount of works involved.
This sort of work may include the repair or replacement of:
- windows
- external doors
- roof works
- necessary refurbishment of exterior and communal areas, doors, stairs and access ways
- rewiring of communal areas where required
- lifts.
Major works consultation
By law we must consult with leaseholders if any works will cost you more than £250. As well as the formal consultation we aim to ensure you are involved in the following key areas:
- before the works start
- while the works are in progress
- when the works are over.
For further information about major works please visit Major works.
Your safety – fire, gas and asbestos
What to look out for and who to contact if you spot a problem - Your safety, fire gas and asbestos
Find out about our Fire Safety Plus programme
Looking after your estate and green areas
Information about who looks after the communal areas, green spaces and security on our estates.
Managing condensation and mould
For advice about how to avoid condensation and mould in your home see Managing condensation and mould.
Alterations and improvements
If you are thinking of doing a loft conversion, extension or basement conversion, you should first check your lease to make sure the area you are going to build on is included in your lease.
You will need landlord's consent to make alterations and improvements to your council property.