Reporting emergencies outside office hours
If you need to report an emergency outside office hours such as a road collapse, dangerous pothole, knocked down lamp column, missing manhole cover or fallen tree, please do not report it online. See our emergency out-of-hours information for our emergency contact details.
H&F Report It Love Clean Streets (LCS) app
Use the report it app on your smart phone to report problems you spot in the street.
Download the app for your smartphone and follow the set-up instructions. If you are in Hammersmith & Fulham when you do this, you can set us as your Home Authority. (You will only see this option if you are in Hammersmith & Fulham while installing or using the app).
Report it online
Alternatively, you can add a report through the H&F Love Clean Streets website
If you prefer not to create an account on the H&F Love Clean Streets website, there is a 'Report Now' button (This is found just below the login box of the website).
For more information and a guide to using the LCS app and website please see Guide to using H&F Love Clean Streets
See below a full list of problems you may want to report and links that will take you to the right place to report them.
Abandoned things
Abandoned bicycles (including Santander hire bicycles)
e-bikes and e-scooters causing obstruction
ASB, VAWG and hate crime
Housing
Health and safety
Accident and incident reporting on HSE website
Pest problem (to book a pest control visit see pest control services)
Licensing breaches, enforcement and fraud
Fraud (report fraud committed against H&F Council)
Noise and nuisance
Idling vehicles or stationary idling (leaving your vehicle engine running while stationary)
Parking
Pay and display parking machine (broken)
Parks
Public buildings and dangerous structures
Roads
e-bikes and e-scooters causing obstruction
Obstructions on roads and pavements
Road signs - missing/out of date/error
Roadworks Please email londonpermitscheme@lbhf.gov.uk. Please include 'Website enquiry' in the subject line of the email.
Street care and cleaning
Waste and recycling
Missed bin collection(Missed collections should be reported within 48 hours of collection day and the crew will return to collect before the next collection day.)