How visitor permits work

Usually, it only takes 30 minutes or so to complete the online forms to register and apply for a visitor permit. If the system can verify you as an H&F resident automatically, you will be able to use your permit straight away and book parking sessions for your visitors.

However if the system can't automatically identify you as a resident of H&F, you will be asked to upload some proofs of identity and these will be submitted to our parking team for verification. This could take about one week and we will get in touch with you to let you know if your application has been approved.

There is no registration fee.

The charge for visitor parking is £1.80 per hour in all zones. This is less than the standard pay-and-display charge.

There are no additional charges, except if you opt to receive text alerts. You can choose not to accept the text alerts, check your RingGo account settings and switch off text alerts.

Visitor disabled discount - There is a discounted rate for Disabled users of 90p per hour in all zones for the first 240 hours of parking each year. To be eligible for a disabled discount, you must have a Blue Badge or proof that you are registered Disabled with the council.

You either need a Blue Badge or proof that you are registered Disabled with the council. This could include a document registering you as Disabled.

How do I register?

You need to register and apply for the permit online.

For further information about registering and applying for the visitor permit see visitor permits.

The code on my permit is different from the RingGo code on the parking bay signs outside my house, is this correct?

Yes, the code for permit parking for visitors in not the same as the code shown on the signs on-street. The code for your permit tells the system that you are parking for a visitor and parks your visitor under the rules for that code (the reduced hourly charge and parking without any stay limits or other restrictions)

The code shown on-street is the code for your area for casual visitors to the area, and users of that code are charged at the standard charges and restrictions operating in your area

Your visitor doesn't need to display anything in their car. You just book and pay for the session for the visitor's car at the time of the booking. The session starts immediately and you can extend the session if you need to.

The minimum session is 15 minutes and can be extended by 15 minutes at a time.

How do I activate and deactivate my permit?

This new permit doesn't operate in the same way as the previous SMART visitor permit. You don't activate and deactivate your permit. Instead, much like pay-and-display, you book parking sessions as and when you need them and pay for the session at the time of the booking. The session starts immediately you have made the booking. You book and pay for the length of time you expect your visitor to stay. You can extend the session if you need to.

I don't know how long my visitor is going to stay – do I have to guess?

Yes. It's the same as pay-and-display where you pay for as long as you think you will need. You can extend the session though, if your visitor stays longer than planned.

My visitor didn't stay as long as I expected. Can I have a refund?

No – sorry. We recommend you book shorter sessions and extend then if you need to.

How many sessions can I book per day?

Sessions are unlimited for all zones. (But in most zones, the permit only allows one visitor to park at a time – see below)

How many visitors can I have at any one time?

In most zones, the permit only allows one visitor to park at a time.

In a small number of zones (F, G, JJ, S, X, Y) two visitors are allowed at the same time, so you would need to book and pay for a parking session for each vehicle.

If I extend my visitor's parking session before it finishes, does this count as a new session?

No.

If I extend my visitor's parking session after it has finished, does this count as a new session?

Yes.

Can I book a whole week session in one go?

No, sorry.

Can I book a session in advance?

It is only is possible to book and pre-pay for a session up to one hour before the beginning of the chargeable period.

For example, if your zone starts at 9am you can book the session after 8am. (You will not be charged for the time before the session starts). Bookings any further in advance (such as the day before) are not possible.

How do I book a session that starts when a paid for session is required but continues into a free time session?

It is not possible to book and activate a single session that runs from paid to free time. Instead, two sessions need to be booked. First, book and activate the paid for session up until the end of charging period. Then at the end of the charging period, book and activate the second session.

For example in zone A Riverside, the free session can be booked from 6:30pm.

Visitor permits are only valid for the parking zone where you live.

The new visitor permit operates in the same way across all zones with unlimited parking sessions allowed.

In most zones, the permit only allows one visitor to park at a time.

In a small number of zones (F, G, JJ, S, X, Y) two visitors are allowed at the same time, you need to book and pay for a parking session for each vehicle.

In controlled parking zones that operate on Sundays there is no charge for residents' visitors using the visitor permit. A visitor parking session must be activated to avoid getting a parking fine.

Controlled parking zones with special conditions

For a small number of zones, there are some other special conditions.

Zone A (Riverside): Monday to Sunday zone, 8.30am to 10pm: No charge after 6:30pm from Monday to Saturday and no charge on Sunday but you must book your free of charge parking sessions during controlled parking hours.

Zone B: Monday to Sunday zone, 9am to 7pm: No charge on Sunday but you must book your free of charge parking sessions during controlled parking hours

Zone E: Monday to Sunday zone, 9am to 8pm: No charge on Sunday but you must book your free of charge parking sessions during controlled parking hours

Zone F (Barclay Road / Effie Road): Monday to Sunday zone, 9am to 10pm: No charge after 8pm from Monday to Saturday and no charge on Sunday but you must book your free of charge parking sessions during controlled parking hours.

Zone G: Monday to Sunday zone, 9am to 10pm: No charge after 8pm from Monday to Saturday and no charge on Sundays but you must book your free of charge parking sessions during controlled parking hours.

Zone JJ: Monday to Sunday zone, 9am to 9pm: No charge after 5pm from Monday to Friday and no charge at the weekend but you must book your free of charge parking sessions during controlled parking hours.

Zone K (Richford Street): Monday to Sunday zone, 9am to 8pm: No charge after 5pm from Monday to Friday and no charge at the weekend but you must book your free of charge parking sessions during controlled parking hours.

Zones X & Y: No charge on match days which fall on a Sunday or a bank holiday (9am to 9pm but you must book your free of charge parking sessions during controlled parking hours

Using the automated telephone service

Call the permit line on 020 3046 0170 from your registered telephone number and follow the instructions given.

Using the RingGo app

Login to your RingGo account on the app

On the 'Park' tab, click on 'PERMITS' which is located above the 'see on map' button

Click on your permit

The next page will have the permit location number populated already, so you then need to add or choose the vehicle registration number you are paying for.

Enter how long you want the session to last and then choose or add the payment card you want to use and enter the necessary details.

Alternatively for a free clean air neighbourhood access only bookings Select the "TCPR Access (Until Midnight) – Drop Off, No Parking" option from the duration menu.

Wait to see the on-screen confirmation that your parking session has started.

Using the RingGo website

Login to your RingGo account on the website and click on 'Park' from the black navigation panel at the top of the page

Click on the option 'Use my resident visitor permit' and click next.

The next page will have the permit location number populated already, so you then need to add or choose the vehicle registration number you are paying for

Enter how long you want the session to last and then choose or add the payment card you wish to use and enter the necessary details

Alternatively for a free clean air neighbourhood access only bookings Select the "TCPR Access (Until Midnight) – Drop Off, No Parking" option from the duration menu

Wait to see the on-screen confirmation that your parking session has started.

Or log into your account via the council website at https://myringgo.co.uk/lbhf/login

If your visitor is parking on-street when visiting you then if you have paid or their parking with your visitor permit then the sessions comes with access as well.

If they do not pay to park, they pay for their own parking or will not be parking then you can book a free clean air neighbourhood access only session on-line or on the RingGo app.

You just book access session for the visitor's car at the time of their visit. The access only session is valid for travel through camera points on the restricted streets until 23:59 on the day.

My visitor needs to drive through a restricted street to visit me, but they can park on my drive, do I need to book?

Any property in a clean air neighbourhood is accessible without the need to go through a controlled street, it just may take them a bit longer to get to you. If your visitor does needs to go through a restricted street to visit you will need to book a visitor parking session, it doesn't matter if they park on your drive or park on street when the parking controls are not in operation. The session is free.

My visitor is on a motorcycle and needs to go through a restricted street, do I need to book?

Yes, all vehicles including motorcycles need to be booked on a session to drive through camera points on a restricted street without incurring a penalty.

They will not need to pay to park on-street in the majority of the borough except in the Caxton Village area. See: Important changes to motorcycle parking in Caxton Village

Do I need to book a session for delivery drivers, minicabs and trades people?

If you have visitors or trades people that need to pass through a restriction you will have to book a visitor permit using the visitor permits scheme.

This applies to:

• visitors who park on street during parking control hours (payment required)
• visitors who park on street outside of parking control hours (free of charge)
• visitors who park off street on private land (free of charge)
• visitors on a motorcycle who park on or off street anytime of the day (free of charge)

You may book your visitor permit session in advance (if you know the vehicle number plate) or, before midnight on the day that your visitors or trades people pass through the restricted street.

If visitors or trades people need to park on street during control hours, there is a charge for the parking. If they are parking on private land, or on street out of hours it is free to book a session.

My visitor got fined for using a restricted street, can I book a session to cover it?

No sorry, It is important that you register an access session for your visitor on any day they are driving to and from your address to visit you to prevent them receiving any fines. You can enter a visitor's registration number before midnight on the day, even after they've left, to avoid a penalty charge notice

How many access only sessions can I book per day?

Access only sessions are unlimited.

Most council estates have visitor parking using RingGo permit

If you do live on a council housing estates with visitor permit parking, when applying for your permit you will see a "Select Parking Zone" box requiring you to select a 'parking zone'.

If you are required to select a zone, then: please pick the option for your estate name from the drop down list.

Find out more about parking on your housing estate.

All permits are valid for one year from the day they are authorised. You can check the expiry date of your permit in your RingGo account.

We'll contact you by email 28 days before your permit expires to ask you to renew your application.Residents that do not have an email address will be contacted by post. You can renew your permit as soon as you receive the notification and you have up to 28 day after your permit expires to renew.

If you don't renew within the 28 days after the permit expiry date, you will need to make a brand new application.

If you move to another controlled parking zone in Hammersmith & Fulham you will need to apply for a new permit a that address.

If you move out of the borough, please remember to update your RingGo account and cancel your permit.

Cancelling the permit for your former address, will allow the new occupier to be able to apply for their own permit.

How much do reminder and confirmation texts cost?

Each text you receive from RingGo costs 20p.

How many texts should I expect?

You will be sent one text to confirm your session booking and a second text to remind you that the session has nearly expired (10 mins before).

Do I have to receive the text messages?

As part of the registration process, you can choose whether to receive the confirmation and reminder texts. The default setting is for the text messages NOT to be sent to you. You can check the box if you want to receive text messages.

Alternatively, once you are registered, you can amend your preferences again if you wish.

How do I change my pin or password on RingGo?

To amend your PIN or Password, login to your H&F RingGo visitor permit account.

Under the relevant link in the left hand navigation choose 'Change PIN/Change Password', enter your current PIN or Password followed by what you want to change the PIN/Password to, and confirm by entering the new PIN/Password again.

Or please phone RingGo on 0203 046 0047, between 8am and 5pm, Monday to Friday.

How do I reset my password or PIN if I have forgotten them?

Go to the H&F RingGo visitor permit login page. Choose 'Forgotten your Password or PIN?' and follow the instructions.

If you can't remember the details required to reset your password please call RingGo on 0203 046 0047 between 8am and 5pm, Monday to Friday.

A car free address visitor permit is for residents who are not in a controlled parking zone. This permit only allows your visitors to pass through the access control cameras in our TCPR schemes up until 11.59pm on the day of the booking.

(If your visitor wishes to park on street near to your address and need to pay for parking where they park, they can then either use pay and display on street or their own RingGo account to purchase parking time on street.)

Apply for a car free address permit

Registration

For enquiries on registering for a visitor permit, please call us on 020 7371 5678.

We're open Monday to Friday, from 9am to 5pm.

Or email anytime on enquiries@lbhfparking.com

Booking and paying for parking sessions

Once you have registered and your permit application has been approved you can book and pay for visitor parking sessions:

By phone, call RingGo's automated payments line on 020 3046 0170.

Online via H&F RingGo visitor parking website.

Or use the RingGo mobile app.

All other enquiries, including password resets

Phone 0203 046 0047 (standard rates) between 8am and 5pm, Monday to Friday.

Live web chat is available on RingGo and in the phone app.

Further information can be found in RingGo's frequently asked questions.