We are currently carrying out stock condition surveys on all our properties to help understand what further improvement works and futureproofing is needed to your home.
Our internal surveyors are doing the stock condition surveys across H&F. You will receive a letter in advance of us texting you. The text will allow you to book a day and time that suits you, either in the morning or afternoon.
If we attempt to conduct your appointment and you're not home, we will leave you an appointment card, so you can call us back to book an appointment.
Frequently asked questions
What is a stock condition survey?
A stock condition survey is a visual inspection of the fixtures and fittings in your home, such as bathrooms, windows, and doors. Once we have this information, we can plan any future maintenance. A stock condition survey should take no longer than 45 minutes to complete.
Why do I need a stock condition survey?
It is important for you to have a stock condition survey so we can assess the physical condition of your home, for example your:
- kitchen
- bathroom
- windows
- doors
- heating system
- and electrics.
The stock condition survey is also important for identifying hazards or risks associated with your home and building, ensuring your safety.
Where will the surveyor need to access?
The surveyor will need access to:
- all rooms downstairs and upstairs
- cellars
- roof spaces
- your boiler
- your electric fuse box
- your gas meter.
When will this be happening?
You will receive a letter ahead of us calling to make an appointment with you. Once you receive the letter, we will contact you to book the appointment. Alternatively, you can email us to make the appointment at conditionsurvey@lbhf.gov.uk
How long will the survey take?
The inspection should take approximately 35 minutes. However this may vary depending on the size of your home and whether the surveyor has already inspected similar homes in your area.
What if I miss the surveyor's visit?
If you're not at home, you will be left an appointment card so you can book a more suitable time for the surveyor to visit.
Does this mean I will be getting improvement works?
Not necessarily.
The surveyor will collect information on fixtures and fittings. Once all the surveys are complete, the information will give us a short, medium and long-term view of future maintenance and improvement programmes needed in H&F.
Repairs
A stock condition survey is not for repair jobs, but to assess the age of the fixtures in your home.
If you have an immediate repair job, please call 0800 023 4499 or request a repair online.
For any questions regarding the stock condition surveys, please contact conditionsurvey@lbhf.gov.uk