The Welfare Benefits Service provides free independent advice and assistance to all disabled residents and their carers who live and work in the Hammersmith and Fulham borough. The service is for all ages, including parents and carers of disabled children and young people.
We provide free advice and assistance, up to Tribunal level, on most Department for Work & Pensions (DWP) benefits, Tax Credits and some local authority benefits.
How to access the service
If you are the carer or parent of a disabled child under 18, and you live in Hammersmith and Fulham borough, and you need advice on Benefits and Tax Credits, please contact Doreen Taggart on 020 3080 0381 or Doreen.taggart@actionondisability.org.uk
If you are a disabled adult, or a carer of a disabled adult, you live in the Hammersmith and Fulham borough, and you need advice on Benefits and Tax Credits, please contact Tom Kenny on 020 3080 0382 or Tom.Kenny@actionondisability.org.uk
The Welfare Benefits Service is free.
More information
Action on Disability will help maximise your income by providing a thorough benefit check.
Tom and Doreen can also answer any questions you may have about the many changes brought about by the Welfare Reform Bill. We can check if the Benefit Cap or Bedroom Tax affects you.
Due to limited staff resources and the high demand for this service, you may have to wait a couple of weeks for an appointment. Please get in touch with Action on Disability as soon as you receive a form or letter so that you do not risk missing any deadlines. Sometimes they may be able to sort out your enquiry by having a phone conversation with you.
Action on Disability can support you with additional entitlements such as:
- Blue Badges
- Freedom Passes
- Taxi Card applications
- And more
Parents and carers of disabled children can also get support with Family Fund applications.
Home visits are also applicable.
Comments and Feedback
What to do if you are not happy with Action on Disability's service or have comments or suggestions:
- Talk to your contact at AoD about your experiences and about the changes we need to make.
- Ask to speak to a manager, tell them if you are unhappy with our services, staff or volunteers.
- Contact AoD’s Chief Executive, David Buxton or ask for a formal complaints form.
AoD take comments, suggestions and complaints very seriously and they help improve their service. All formal complaints are reported to their board of trustees.