Reporting a complaint, comment or issue

Formal complaints

We strive to deliver excellent service to everyone. However, if something goes wrong, we want to hear about it so we can make it right.

Children's services complaints

We want to offer the right services and encourage people to ask for our help. However, if we get things wrong we want to hear about it so that we can put things right.

Adult social care complaints

How to make a compliant about adult social care and our process in dealing with the complaint.

Anti-social behaviour

Information and advice on how to report anti-social behaviour. Please provide detailed information about the ASB you are reporting including dates, times and facts.

Complaints about fraud

About the Corporate Anti-Fraud Service and how it protects the council against internal and external fraud and corruption.

Making a liability claim against the council

How to make a employer’s liability claim, public liability claim, highways claim or buildings insurance claim.

Complaints about councillors

How to make a complaint about a councillor and information about the procedure.

School complaints procedure

What you can do if you are unhappy about something that has happened at your child's school.

Compliments

Please let us know if we have exceeded your expectations, we will make sure that your messages get to the staff involved.

Send us a comment or general enquiry

If you would like to comment on a service or provide feedback, please let us know.

Complaints policies

We are aware that some of these files are not properly accessible. If you need any help accessing the informtion in these documents, please contact residentexpteam@lbhf.gov.uk