Your data rights – who to contact if you're unhappy

Last updated: September 2020

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Who to contact if you're unhappy about how we use your data or comply with your data rights

We'd like to try to put things right if you're unhappy with how we use your data or how we comply with your data rights:

If you're unhappy with how we responded to your data rights request please contact the Resident Experience Team within 40 working days of receiving our response to your rights request and let us know:

  • the case reference number we gave you for your request – this helps us find your request quickly in our systems
  • the contact details we should use to contact you about your concerns e.g. your full name and either your email address or postal address. Please let us know if these are different from the contact details you gave us for your request
  • why you are unhappy for example, did we take too long to respond? do you think we haven't done everything we should have – please give us examples if possible
  • any other information or documents you think will help us investigate your concerns

Our Information Management Team will work with the relevant services to look at what we did and check we've done everything we should have.

We'll respond within 20-40 working days of us receiving your concerns and getting any other information we've asked for to help us investigate them. We'll keep you updated if the date changes.

If you think we've done something we shouldn't with your data

Please contact the Resident Experience Team and let us know:

  • the contact details we should use to contact you about your concerns e.g. your full name and either your email address or postal address
  • what you think we've done that we shouldn't
  • any other information or documents you think will help us investigate your concerns

Our Information Management Team will work with the relevant services to check what has happened, stop anything we shouldn't be doing and see what we can change to improve how we use your data.

We'll respond within 15 working days of us receiving your concerns and getting any other information we've asked for to help us investigate them. We'll keep you updated if the date changes.

If you've contacted us about your data concerns and you're still unhappy or you'd prefer to raise them with an independent party

Please contact the Information Commissioner's Office (ICO).

The ICO are the UK's independent authority set up to uphold information rights in the public interest.

More information about the ICO is available on www.ico.org.uk or by calling their helpline: 0303 123 1113.

You can complain to the ICO:

Taking court action

You can apply to the courts:

  • for an order to enforce your data rights
  • to seek compensation for damage (material or non material) you've suffered due to us not complying with data protection law.

You may find the advice below helpful if considering taking court action:

If you'd like to contact H&F's Data Protection Officer

We have a Data Protection Officer (DPO) who:

  • advises us on how to comply with our data protection obligations and your data rights
  • helps us monitor how we comply with our obligations and your rights, and
  • is our contact for the ICO.

You can contact them about your concerns:

  • dpo@lbhf.gov.uk
  • or write to H&F's Data Protection Officer, Hammersmith Town Hall, King Street, Hammersmith, London, W6 9JU

H&F's DPO is also H&F's Head of Information, Ben Savage.

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