We have been made aware of scammers operating in the borough, installing QR codes on pay and display machines and signs taking users to fake RingGo websites. RingGo does not use QR codes to download the app. As always users should be very cautious when online, and make sure they are using the correct websites and official apps downloaded from their app store only. See Using RingGo video below
All parking zones in H&F now have pay by phone parking.
What are the benefits?
- register once and use the service to pay for future parking sessions
- no need to find change for parking ticket machines
- quick and easy to use
- simple, secure payment – from wherever you are
- optional expiry reminders before your parking runs out
- extend your parking without returning to your car
- Smartphone users can use an app or use the mobile web - visit the RingGo help centre
View a short video showing how to use pay by phone
How do I park using the RingGo app?
First, you will need to make sure you have downloaded the RingGo app.
Download the RingGo cashless parking app
Then if you haven't already, you will need to register for an account. You will need to put is some details in advance (payment card, vehicle details) so that payment can be made and enforcement officers are notified about the car you are parking.
Once you have your account set up, you can choose your parking location code (a 5 digit number displayed on signs where you are parking), choose the vehicle you would like to park, the amount of time you require, and enter your payment card details. You will then be shown a summary of your parking session, which you need to review, and then you can proceed to payment.
If you would like to view the details of your session again after payment you can press the Sessions tab on the app.
Using RingGo
How to get started using the RingGo app
RingGo cashless parking help pages
Existing customers
Reminder texts
With cashless parking, you can choose to receive reminder texts for a charge of 20p so that you always know when your parking session is about to end. You no longer need to hurry back to your vehicle as you can use your mobile phone to top up from wherever you are.
Terms and conditions
The conditions of use for parking in a shared use bay are displayed on the nearest parking ticket machine.
Frequently asked questions
Can I still pay by cash?
We are upgrading all our parking machines to take contactless and card payment. Fifty pay and display machines in our town centres will continue to accept coins.
How do I register?
Register online for cashless parking
Or you can register by calling 020 3292 9230.
When you phone for the first time, you will be asked:
- your vehicle registration number
- your payment card details
- the five digit location code of the bay you are parked in (there is a different number for each on-street parking area and this number is clearly displayed on signs).
Once registered, you will receive a text with your username and password. Use these details to logon to the client pages.
How much does cashless parking cost?
See pay and display parking charges. When using the RingGo app, the optional reminder and confirmation texts cost 20p per text plus standard network charges.
How do I pay for my parking session?
- call 020 3292 9230
- use an iPhone, Android or mobile phone with internet access
- online at the RingGo website
- when you first register, you can choose to pay by using one of the following credit or debit cards: Visa or MasterCard. (American Express, Diners Club and JCB cards are not accepted)
- You can view your parking history, including the charges, from your customer pages via the cashless parking website.
How do I know which location code to enter? Where is it?
The five digit location code will be clearly displayed on the timeplate/sign post for that parking bay. The code can be found on the sides of the ticket machines.
When do the parking charges apply in a cashless parking bay?
Cashless parking bays operate in exactly the same way as pay & display bays. Charges apply during the normal controlled hours. These are clearly marked on zone entry signs and parking bay timeplates.
Can I cancel a parking session early and get a refund?
No. As with pay and display machines, payment is made upfront for parking and cannot be refunded.
How long can I park for?
You should check the time plate for that space to find out what the maximum stay for parking is.
How will the parking attendant know that I have paid?
Our officers make an electronic check of the vehicle's registration using their hand held devices.