RNIB Sight Loss Counselling

Our Sight Loss Counselling team is a group of professional telephone and online counsellors. Our service is accredited by the British Association for Counselling and Psychotherapy (BACP) and is completely confidential. We are bound by the BACP ethical framework for good practice in counselling. We also comply with the Data Protection Act How we can help you One-to-one telephone counselling – this gives you the time and support to talk through your situation and feelings. Online counselling – use the self refer form to get in touch with our team through email, video or instant messaging. Telephone support groups - discuss your feelings and experiences in small groups facilitated by one of our counsellors. How to contact the Sight Loss Counselling team Get in touch with our friendly team through the Helpline today if you or someone you care for needs help. Telephone: 0303 123 9999 from Monday to Friday 8am to 8pm, and Saturday 9am to 1pm. Email: helpline@rnib.org.uk Is the counselling service confidential? Our service is completely confidential. We will not pass on any personal information on without your consent. The only exception would be if we had very serious concerns about your safety or that of others. In this case we would discuss this with you and encourage you to seek emergency support.