Free independent service investigating complaints about solicitors.
THey can look into complaints about all sorts of regulated legal service providers: solicitors, barristers, licensed conveyancers, cost lawyers, legal executives, notaries, patent attorneys, trade mark attorneys, law firms and companies providing legal services such as claims management companies.
The Legal Ombudsman's job is to look at complaints about service providers in a fair and independent way; without taking sides.
Sometimes after an investigation they may find that there was no poor service: they will explain why they think that to you. But if there is a problem, they have official powers to put things right. The service is free to consumers.