Housing Online
Housing Online is a quick and easy way access to housing services online using a smartphone, PC, or tablet. You can:
- bid for a home
- view your tenancy information
- report parking, cleaning, and rubbish collection problems
- contact housing
Log in to or register for a My Account to access Housing Online.
Rents Online
Rents Online is a new way of managing your rent account online. You can:
- view your balance
- download statements
- make a payment
- apply for a refund
- set or change up a direct debit
New to My Account and Housing Online services?
If you are new to My Account and Housing Online services, you will need to register for My Account and then create a Housing Online account. Once you have been through the initial set up, the next time you can just log in to access your Housing Online account.
Log in to or register for a My Account
If you have already registered with My Account and have set up your Housing Online account
If you have already been though the initial set up and have a Housing Online account, just log in to My Account and click on the Housing Online button and you will find the new Rents Online button on the Housing Online landing page.
If you have been managing your rent online using the old online rents service
Some people already manage your rent account using My Account. The new Rents Online will replace the old service, but don’t worry you have until 30 September 2024 to make the move to the new service before the old service is switched off.
Just log into My Account and click on the Housing Online button to set up your access to Housing Online. Once you have done this, you will find the Rents Online service on the Housing Online landing page.
Online guides
Please see the Housing Online guides for help with registering for the new services.
Telephone support
If you are having problems registering, you can contact our Customer Service Centre on 0800 023 4499.
Computers in libraries
You can book a computer to use in one of our libraries. You can access the internet, use selected Microsoft Office and other applications, and more.