Get help with homelessness

Find out more about the services we provide and how you can access support in the borough.

Seen somebody sleeping rough?

Contact Street Link if you have seen somebody sleeping rough.

Contact us for housing advice

Our office hours are 9am to 5pm, Monday to Friday.

To contact us, please use our housing advice contact form.

Contact us for housing advice

Between 5pm and 9am Monday to Friday and all weekend, please call our emergency night and weekend housing service on 020 8753 4200.

Other support available from the council

Contact the Refugee, Link and Support team if you are living in privately rented accommodation or housing association accommodation and need tenancy sustainment support due to rent arrears or are affected by the benefit cap. You can email the team at hf.link@lbhf.gov.uk for assistance.

H&F libraries

Our libraries can support residents that do not have access to PCs or printers to complete homelessness applications as well as residents that have difficulty with digital services. Please note that our libraries cannot help with your application they can only provide the resources for you to complete it.

H&F Libraries

H&F Cost of living support

The cost of living support page can provide you with essential information around benefits and money, help for families, paying bills and help with food.

Cost of living support

H&F Jobs

Our jobs page will be able to support you if you are having trouble finding a job or having difficulty with an application. Adult learning and skills can provide you with essential lessons such as English and Maths.

Jobs

H&F Living Independently

Our Living independently page can give you advice on living on your own, sheltered housing or extra care housing.

Living Independently

Supported accommodation

Find out more about our supported accommodation offer for single people. Support for single people

These services can provide advice and assistance in relation to your housing.

Shelter

Shelter is a national charity that provides housing advice on a range of issues.

Citizen's Advice

Citizen's Advice provides independent advice and information about housing, benefits, debt, work and other issues.

Centrepoint

Centrepoint provide specialist help and support for young people aged 16 to 25.

Crisis

Crisis helps homeless people find and keep a rented home. They work with landlords to ensure a supply of places to live and give homeless people the tools and knowledge they need to rent successfully.

They also help people gain access to training and education.

You can contact Crisis on 0300 636 1967 or email them at london@crisis.org.uk

Turn2us

Turn2us are a charity that offers support and information with people facing financial insecurity.

Turning Point

Turning Point offer information and support for drug and alcohol use, mental health conditions, learning disabilities and more.

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