This guide is to help you understand what you and your family can expect should you become involved with a social worker.
Social worker contact details
- Social worker duty line: 020 8753 6600
- Out of hours service: 020 8748 8588
Complaints and compliments
We want to offer the right services and encourage people to ask for our help.
We think we get it right most of the time. There may, however, be times when things go wrong. If this happens, we want to hear about it so that we can put things right. You have a right to complain, and your complaint may improve services for everyone.
You can also use these details to contact us if you would like to tell us about a service that has been particularly helpful or to thank an individual member of staff for their support.
For further information, please visit our children's services complaints