Accessibility statement for View My PCN

This accessibility statement applies to View My PCN. There's a separate accessibility statement for the main H&F website.

This website is run by Hammersmith & Fulham Council through our third-party supplier Siemens.

Using this website

We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the site isn't mobile responsive
  • form fields don't have labels
  • no page regions or aria landmarks are used
  • the language of the system has not been set

Feedback and contact information

If you need help using this service email us at enquiries@lbhfparking.com

Reporting accessibility problems with this service

We're always looking to improve the accessibility of View My PCN.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Hammersmith & Fulham Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast

Error messages do not meet minimum colour contrast requirements. This issue fail WCAG 2.1 success criterion 1.4.3 (contrast - minimum).

Interactive tools and transactions

The form fields on the start page do not have labels. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 3.3.2 (labels or instructions).

Error messages are displayed in form labels or programmatically associated with form fields meaning assistive technology users may not know about them. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).

No suggestions are given in error messages on how to correct invalid entries. This fails WCAG 2.1 success criterion 3.3.3 (error suggestion).

Language

The language of the website is currently not programmatically determined or set. This fails WCAG 2.1 success criterion 3.1.1 (language of page).

No page regions or landmarks are used on the site. These help to identify significant areas on a page and enable users to jump to the content they want. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 2.4.1 (bypass blocks).

Technology

The website isn't mobile responsive and does not reflow into one column. This fails WCAG 2.1 success criterion 1.4.10 (reflow).

Text, links and tables

There are empty heading tags on the start page which may confuse some users. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 2.4.6 (headings and labels).

The H&F logo is a linked image but is missing alternative text meaning its purpose won't be presented to assistive technology users. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) and 2.4.4 (link purpose - in context).

A table has been used to position the text next to the form fields on the start page. This fails WCAG 2.1 success criteria 1.3.1 (info and relationships).

Disproportionate burden

Not applicable.

Content that's not within the scope of the accessibility regulations

Not applicable.

How we tested this service

This service was last tested on 1 July 2020 by Hammersmith & Fulham Council using:

  • Browser inspection tools
  • Manual checking
  • NVDA
  • Siteimprove
  • Text spacing
  • WAVE
  • Web developer.

What we're doing to improve accessibility

We're working with the supplier, Siemens, to fix the issues in this statement and to make the system more usable for all users.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 9 April 2021.

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