This accessibility statement applies to the H&F Council Housing Online website
The website is run by us. We want as many people as possible to be able to use the website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
Feedback and contact information
If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, please get in touch by emailing us at webmaster@lbhf.gov.uk
Reporting accessibility problems with this service
We're always looking to improve the accessibility of the Housing Online system.
If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.
Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Our customer service centre is wheelchair accessible and has a portable hearing loop.
Find out how to contact us.
Technical information about this website's accessibility
Hammersmith & Fulham Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Error messages
Error messages across the website are not always identified to screen reader users or may be read in a confusing order. This fails WCAG 2.4.3 Focus Order (A) and 3.3.1 Error Identification (A).
Mandatory fields are not identified to screen reader users until after the first unsuccessful submission attempt. This fails WCAG 3.3.3 Error Suggestion (A)
Registration
The terms and conditions agreement checkbox is not labelled correctly. This fails WCAG 2.5.3 Label in Name (A), 3.3.2 Labels or Instructions (A) and 4.1.2 Name, Role, Value (A).
Contacting housing services
After submitting a contact request, there is no indication that this has been successful for screen reader users. This fails WCAG 4.1.3 Status Messages (AA).
Pressing enter within the contact request search field will open a new contact request form, rather than initiating the search. This fails WCAG 3.2.2 On Input (A).
Bidding on a property
Property images and view details links are not clearly identified to screen reader users letting them know which property they refer to. This fails WCAG 2.4.4 Link Purpose (A) and 4.1.2 Name, Role, Value (A).
Property details are listed in a table which contains a large amount of padding information and may be difficult to read for screen reader users. This fails WCAG 1.3.1 Info and Relationships (A).
Other issues
Tab order
At the start of all pages' tab order there is an invisible link that does not do anything. This fails WCAG 2.4.7 Focus Visible (AA) and 4.1.2 Name, Role, Value (A).
Checkboxes
Checkboxes across the website are not labelled correctly or have duplicate ID issues. This can affect certain user journeys such as bidding on a property because checkbox control is required to select properties. This fails WCAG 1.3.1 Info and Relationships (A), 4.1.1 Parsing (A) and 4.1.2 Name, Role, Value (A).
Pop-up forms
On some popup forms, the close button is described as "blank" to screen readers. This fails WCAG 4.1.2 Name, Role, Value (A).
Magnification issues
At higher levels of magnification there is clipping between the website logo and the skip to content link. This fails WCG 1.4.10 Reflow (AA).
Tooltips
Tooltips across pages are either not accessible to keyboard or are only available on focus. These either fail 1.4.13 Content on Hover or Focus (AA) or 2.1.1 Keyboard (A).
Action control
Action control options across pages fail colour contrast requirements. This fails WCAG 1.4.3 Contrast Minimum (AA).
Action control buttons across pages have incorrect aria labelling which make affect some screen reader users. This fails WCAG 4.1.1 Parsing (A) and 4.1.2 Name, Role, Value (A).
Upload file field incorrectly labelled
When uploading documents, the file field is not correctly labelled. This fails WCAG 1.3.1 Info and Relationships (A) and 4.1.2 Name, Role, Value (A).
If you find an issue that we have yet to identify, please contact us using one of the routes described in the 'Reporting accessibility problems with this website' section of this statement.
We have been advised by the supplier that if we upgrade to release 22.1.0 of NEC Housing, the above issues will be compliant. It is our intention to upgrade to the 22.1.0 software in January 2023 to ensure compliance.
Disproportionate burden
At this time, we have made no claims of disproportionate burden.
Content that's not within the scope of the accessibility regulations
At this time, we have not identified any content that is not within scope of the accessibility regulations.
What we're doing to improve accessibility
Our website is built and hosted through third party software. In some instances, we may need to work with our third party software provider in order to solve accessibility issues.
Preparation of this accessibility statement
This statement was prepared on 27 May 2022. It was last reviewed on 19 August 2022.
This website was last tested on 27 May 2022. The test was carried out by All Able Ltd.
A representative sample of pages of the website were tested along with a sample of the documents from each area of the website.