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Complaint details
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Your involvement *
I am the complainant
I represent someone else
Do you want to make an anonymous complaint
Depending on the nature of the complaint that is being made, we will be limited into what can be investigated and we will not be able to provide a response if an investigation does take place.
If you are complaining on behalf of somebody else we will need to receive consent in order to be able to investigate and respond to the complaint, please can I ask you to attach their written consent, in order for the complaint to be registered.
Complainant to remain anonymous
Reference
Please provide details of your complaint below *
Details of action taken to resolve the issue *
Problem
Please select
Please select
Communication
Delay in answering call
Delay in communication
Incorrect information or advice given
Insufficient information given
No communication received
Other communication cause
Service quality
Delay in doing something
Failure to do something
Inadequate services provided by a third party
Not to the quality or standard expected
Other service quality cause
Refusal to do something
Payments or disputed charges cause
Delay in payment
Disagree with charge received
Dissatisfied with financial support offered
Incorrect charge
Other payments or disputed charges cause
Payment not received
Service failure
Cancellation or withdrawal of service
Failure to deliver a service
Loss of service
Other service failure cause
Staff conduct cause
Inappropriate behaviour
Missed appointment
Other staff conduct cause
Refusal to assist or help
Staff rudeness
Policy and procedure
Disagree with policy or procedure
Other policy and procedure cause
Procedures not followed
Unhappy with decision
Legal and regulatory
Breach of privacy and confidentiality cause
Discrimination - inappropriate action or service
Discrimination - not treated fairly
Health and safety cause
Other discrimination cause
Other legal and regulatory cause
Was compensation offered? *
Was compensation offered?
Yes
No
What would you like us to do to resolve the issue?
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