If I disagree with your decision, what can I do?
You can:
- ask for a written explanation
- ask for the decision to be looked at again or
- appeal.
To ask for the decision to be looked at again or to make an appeal, you must do so in writing within one month.
Once you have done this, we may decide to change the decision and we will let you know the outcome.
If not, your appeal will be passed to the appeals service, where an independent tribunal will make a decision. If you are still not happy with the decision, you may be able to appeal on a point of law to the social security commissioners.
Who can I ask for more help with this?
If you would like to know more please contact the benefits team
You may also be able to get help from the advice agencies see: